Cancellation policy

We strive to provide our guests with an exceptionally clean, safe and friendly experience.

The following hotel policies and procedures have been established based on industry standards, management and operational procedures and our personal experience as owners and operators of Hotel St Pol since 2005.

Any booking after his confirmation has the value of acceptance the contract according to the Belgian Law.

As we are a small hotel, mate cancellations and no-show bookings really affect our business, so our deposit and cancellation policy is as follows:

Strong Customer Authtentication (SCA)

In 2019, the European Union (EU) adopted a new legislation under the Payment Service Directive (PSD2) to reduce fraud and make transactions more secure for online businesses located in the European Economic Area (EEA).

A part of this legislation – Strong Customer Authentication (SCA) – requires all online businesses, to implement more thorough authentication measures on transactions when both the cardholder and the business’ bank are located in the EEA.

These measures ensure that the customer (in this case, your guest) is the right card owner. If no SCA is provided, banks are legally required to decline the payment.

Strong Customer Authentication means that your guests’ identity will need to be verified in a thorough manner. In other words, the guest needs to prove that they are the card owner by using two of the three methods* of authentications shown below:

Something that the customer knows (password or PIN),
Something he has (phone)

Something he is (fingerprint)

Guarentee

All bookings must be guaranteed, depinding on the case and the rate chosen, by credit card, deposit or prepayment of the stay.

Pre-Autorisation

The hotel reserves the right to verify the validity of the specified credit card under Standard Rate prior to arrival by pre-authorizing this card.

With the pre-authorization, the hotel guarantees the temporary availability of the amount.

The amount is not debited. this is not a payment

The pre-authorization will automatically expire after 14 days and the amount will be released automatically, depending on the banking institution and card type.

In case of pre-authorization with a negative result, the customer will be notified, and the reservation will be canceled.

In this case, the hotel has no obligations to the customer.

Cancellation directly with the hotel

Cancellations by us can only be accepted by mail,
we cannot accept cancellations by phone.

Standard Rate

  • No costs up to 14 days before arrival
  • 25% of the total stay; from 14 to 7 days before arrival date
  • 55% of the total stay; from 6 to 2 days before arrival date
  • 100% of the total stay; 1 day, arrival date, no show or shortening during stay.
  • In case of a no show, the customer cannot claim the remaining nights of the reserved stay
  • Any remaining rental balance and other extras must be paid on the spot, upon leaving the hotel.

Non Refundable Rate – Prepaid

If you choose this advantageous rate, the full amount will be debited.

It is in no way possible to change or cancel this reservation.

The full amount will never be refunded.

The specified credit card was debited on receipt of your booking for the total room price.

In case of a no show, the customer cannot claim the remaining nights of the reserved stay

Any remaining rental balance and other extras are to be paid on the spot upon leaving the hotel.

Modification reservation

Any changes must be requested in writing by e-mail at the hotel, according to the cancellation policy.

Shortened during stay

In case of early check-out, the hotel has the right to charge the total amount agreed at the time of booking.

Cancellation through third party compagny, ota’s

Cancellations made by a third-party company cannot be processed personally by us. U must cancel your reservation through the third – party company. Either with the received link in their confirmation or take contact with their customer service.

Booking.com – Standard Rate

  • No costs up to 14 days before arrival
  • 100% of the total stay from 14 days before arrival
  • 100% no show or shortening during stay
  • In case of a no show, the customer cannot claim the remaining nights of the reserved stay
  • Any remaining rental balance and other extras are to be paid on the spot upon leaving the hotel.

Booking.com – Non Refundable Rate – Prepaid

If you choose this advantageous rate, the full amount will be debited,

It is in no way possible to change or cancel this reservation.

The full amount will never be refunded

The specified credit card was debited on receipt of your booking for the total room price

In case of a no show, the customer cannot claim the remaining nights of the reserved stay

Any remaining rental balance and other extras are to be paid on the spot upon leaving the hotel.

Expedia group – Standard Rate

  • No costs up to 8 days before arrival
  • 100% of the total stay from 7 days before arrival
  • Outside cancellation policy 1 night
  • In case of a no show, the customer cannot claim the remaining nights of the reserved stay.

Expedia group – Non Refundable Rate – Prepaid

If you choose this advantageous rate, the full amount will be debited,

It is in no way possible to change or cancel this reservation.

The full amount will never be refunded

In case of a no show, the customer cannot claim the remaining nights of the reserved stay

The specified credit card was debited on receipt of your booking for the total room price

Any remaining rental balance and other extras are to be paid on the spot upon leaving the hotel.

Modification reservation

Any changes must be requested to the third-party compagny, according to the cancellation policy.

Shortened during stay

In case of early check-out, the hotel has the right to charge the total amount agreed at the time of booking.

Force Majeure

Force majeure, is a legal term that indicates a non-attributable impossibility to fulfill an obligation

Standard Rate reservations are canceled free of charge

For Non-Refundable – Prepaid reservations a voucher will be provided for the value of the prepaid reservation for a next stay directly at the hotel.

Prices

Mentioned prices are subject to errors or a clearly differt price. In this case, the hotel has the right to cancel the booking.

Payement methods

Cash, Credit Card, Bank Card, Ecocheques, Hotelvoucher, Vlaanderen Vakantieland cheques.

Deposits

Advances will not be refunded under any circumstances.

Advance payment of non-refundable rates will not be refunded under any circumstances. Depending on the cancellation policy of your reservation, the hotel will provide a voucher for a next stay directly with the hotel.

Vouchers

All vouchers are non-refundable and cannot be exchanged for cash, in part or in full.

Vouchers can only be redeemed for new telephone reservations.

When making a reservation, holders must identify themselves as a voucher holder and state the voucher number at the time of the reservation.

All vouchers must be printed and shown on arrival at the hotel.

In case of abuse, the hotel reserves the right to refuse the voucher.

Check In: 14:00 – 20:00 hours

Check Out: 08:00 – 11:00 hours

Child policy:

  • Maximum 1 child in the parents room.
  • 0 – 2 years old: free (including breakfast)
  • 2 – 12 years old: EUR 25 per child per night (including breakfast)
  • By request and depending upon availability. Please note that the above mentioned rates are not automatically calculated in the total costs specified in the booking confirmation.

Accepted credit cards:

  • Visa, Euro/Mastercard, Carte, MaestroThe hotel reserves the right to pre-authorise credit cards prior to arrival.

Parking plan Knokke-Heist

Private Parking hotel St Pol:
Out of season: 12.50 euro / night stay.
Season: 12.50 euro / night stay.

Green zone
From 11 a.m. to 7 p.m. € 2 per hour, € 10.00 / day
Free outside weekends and school holidays!

Orange zone:
From 11 a.m. to 7 p.m. € 2.00/hour max. 4 hours.

To be payed all days.

Red zone:
From 11h to 19h max. 1 hour parking € 2,00/hour second hour is € 3,00/ hour. Max. 2 hours.
To be payed all days.

Underground parking:
Dumortierlaan Underneath the IJzerpark

Lippenslaan:
Under the Verweeplein

Kustlaan:
Under the minigolf

Keep in touch

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Hotel St. Pol

Bronlaan 23
8300 Knokke-Heist
Belgïe

Contact

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