CANCELLATION POLICIES

As we are a small hotel, late cancellations and no shows really affect our business, therefore our cancellation policies are as follow.

Cancellations and changes must be done in writing, we do not accept cancellations by telephone or in person.

Individual Direct Reservations

 

  • Standard Rate
    • For reservations booked less than 14 days prior to arrival, the cancellation penalty is in immediate effect.
    • Until 14 days prior to arrival: free of charge
    • Between 14 and 7 days prior to arrival: 25% of the total amount
    • Between 6 and 3 days prior to arrival: 55% of the total amount
    • Less than 2 days prior to arrival or no show: 100% of the total amount
    • Cancellation fees cannot be refunded.
  • Prepaid Rate
    • This reservation is paid full in advance.
    • In case of cancellation, modification or no show, the amount cannot be refunded.
    • You are always welcome to send a friend or family member in your place.

Modifying Standard Rate Direct Reservations

 

  • If you wish to change your booking and the new date is more expensive than the original booking, we will be obliged to charge you the difference.
  • The deadline for changing your booking is the same as that for cancelling it.

No-Show

 

  • If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotel and will be charged for the entire reservation.
  • If you fail to check in on the arrival date but continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto cancelled and no refund admissible.
  • No-show fees cannot be refunded.

Early Departure

 

  • If the stay is shortened or canceled after check-in, we refer to our current cancellation policy which is 100% of the total amount.

Re-booking policy

 

  • Please note that our re-booking policy applies only Standard Rate direct bookings only.
  • This policy is not applicable to 3rd party reservations.
  • If you cancel your reservation after the cancellation period expires, we will attempt to re-book your room.
  • We will charge no cancellation fees for the nights of the reservation that are re-booked.
  • There are no guarantees the room will be re-booked.

Groups Direct Reservations (+3 rooms)

 

  • Standard Rate
    • For reservations booked less than 15 days prior to arrival, the cancellation penalty is in immediate effect.
    • Until 15 days prior to arrival: free of charge
    • Between 14 and 8 days prior to arrival: 50% of the total amount
    • Less than 7 days prior to arrival or no show: 100% of the total amount
  • Prepaid Rate
    • This reservation is paid full in advance.
    • In case of cancellation, modification or no show, the amount cannot be refunded.
    • You are always welcome to send a friend or family member in your place.

OTA’s bookings (Online Travel Agencies – Booking.com, Expedia, …)

 

  • Standard Rate
    • For reservations booked through online travel agencies, the cancellation policy that applies will be the policy stated on the booking confirmation send by the booking agency.
    • Cancelling, changing reservation can made by yourself and only through the channel you choose to make your reservation.
  • Prepaid Rate
    • Non-refundable reservations booked through online agencies are strictly non-refundable and no re-booking policy applies.
    • You are always welcome to send a friend or family member in your place.

Parking plan Knokke-Heist

Private Parking hotel St Pol:
Out of season: 12.50 euro / night stay.
Season: 12.50 euro / night stay.

Green zone
From 11 a.m. to 7 p.m. € 2,30 per hour, € 12.50 / day
Free outside weekends and school holidays!

Orange zone:
From 11 a.m. to 7 p.m. € 2.50/hour max. 4 hours.

To be paid all days.

Red zone:
From 11h to 19h max. 1 hour parking € 2,50/hour second hour is € 3,50/ hour. Max. 2 hours.
To be payed all days.

Do you park longer than the allowed time? Then you pay the retainer fee of €80 per day.

Underground parking :
Dumortierlaan Underneath the IJzerpark

Lippenslaan:
Under the Verweeplein

Kustlaan:
Under the minigolf

Keep in touch

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Hotel St. Pol

Bronlaan 23
8300 Knokke-Heist
Belgïe

Contact

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