What is meant by pre-authorisation?
A pre-authorisation means that the amount pre-authorised on your valid credit card is not
an actual payment, but a temporary reservation as a guarantee for your stay.
Is it necessary to verify my credit card if I have received an e-mail with a verification request?
Yes, according to the latest European legislation (PSD2), it is necessary to verify the specified
credit card. This is a security measure to confirm that the specified credit card is indeed
yours.
Is it possible to make a reservation without a credit card?
For both online and direct reservations, we always require a credit card as a guarantee. If
you do not have a credit card, it is still possible to make a reservation by making a
prepayment via a Europabank payment link within 24 hours of making…
