I forgot something in the room, can this be sent in?
If you have forgotten something during your stay, please contact reception. If the found item
is recovered, you have the option of picking it up yourself or having it sent to your home
address for a fee.
How can I get an invoice for my stay?
If you wish to receive an invoice for your stay, please inform us during check-in or check-out
and provide your invoice details. If you still want to receive an invoice after your stay, please
contact us. We will send you an invoice by e-mail…
Which payment methods are accepted?
We accept various payment methods, including cash, Bancontact, Visa, Mastercard,
Electronic Eco-Cheques and Consumption Cheques, Younight Vouchers and Flanders
Vakantieland Cheques.
If you do not have a credit card while booking, you can…
Can I pay on-site?
For standard rates, you must always provide a valid credit card in advance for a preauthorisation
(guarantee). At the time of departure, you can choose the method of
payment.
For non-refundable prepaid fares, the amount is already charged…
Do I need to have my key card with me at all times in the hotel?
Yes, after checking in, you must always carry your key card with you. This gives you access to your room and the night door, and if you use the parking garage and bicycle storage, you will also need the key card for that. Therefore, it is important…
Can I request a late check-out of early arrival?
During busy periods, it is possible that we may not be able to accommodate these requests.
This is because we need to prepare the rooms for incoming guests and ensure they are
cleaned and ready for check-in. if you would like to arrive earlier…
Can I leave my luggage temporarily before check-in of after check-out?
Certainly, we are pleased to offer the service of temporarily storing your luggage. However,
we want to emphasize that we are not responsible for theft or damage of the stored
luggage.
What is the check-out time on the day of departure?
The rooms should be vacated by 11h00 at the latest.
Until what time is check-in possible?
Check-in is possible until 21h00. If you plan to arrive later, we kindly request you to inform
us by phone at least 24 hours prior to your arrival.
What is the availability of my room on the day of arrival?
The rooms are available from 15h00
