Can I pay on-site?
For standard rates, you must always provide a valid credit card in advance for a preauthorisation
(guarantee). At the time of departure, you can choose the method of
payment.
For non-refundable prepaid fares, the amount is already charged…
Do I need to have my key card with me at all times in the hotel?
Yes, after checking in, you must always carry your key card with you. This gives you access to your room and the night door, and if you use the parking garage and bicycle storage, you will also need the key card for that. Therefore, it is important…
Can I request a late check-out of early arrival?
During busy periods, it is possible that we may not be able to accommodate these requests.
This is because we need to prepare the rooms for incoming guests and ensure they are
cleaned and ready for check-in. if you would like to arrive earlier…
Can I leave my luggage temporarily before check-in of after check-out?
Certainly, we are pleased to offer the service of temporarily storing your luggage. However,
we want to emphasize that we are not responsible for theft or damage of the stored
luggage.
What is the check-out time on the day of departure?
The rooms should be vacated by 11h00 at the latest.
Until what time is check-in possible?
Check-in is possible until 21h00. If you plan to arrive later, we kindly request you to inform
us by phone at least 24 hours prior to your arrival.
What is the availability of my room on the day of arrival?
The rooms are available from 15h00
Is an identity card or passport mandatory for check-in?
Yes, presenting a valid identification document for each guest, such as an identity card or
passport, is mandatory during check-in. This is because we are legally required to register
the information of every guest during their stay. For Dutch…
I received an email saying I can check in online. Is this mandatory?
No, it is not mandatory, but it can significantly expedite the check-in process. Therefore, we
recommend checking in online. Additionally, you can check in online for all individuals in
your party. If preferred, you can still check in upon…
What is meant by pre-authorisation?
A pre-authorisation means that the amount pre-authorised on your valid credit card is not
an actual payment, but a temporary reservation as a guarantee for your stay.
