There are three ways to make a reservation: via our website, by e-mail or by phone. If you
book directly, we offer the best price and cancellation conditions.

We regret to say that it is not possible for guests under the age of 18 to book a room and
stay at our hotel without the presence of someone over 18 years old.

You can only redeem your voucher or gift card when making direct reservations with the
standard rates. It is not possible to use your voucher or gift card when making prepaid
reservations and reservations through OTAs (Booking, Expedia, etc.). At check-out, you must
hand over your voucher or gift certificate as a means of payment

Absolutely! You can easily buy a gift voucher online at https://ibe.younight.com/hotel-st.-pol.
The gift voucher can be recharged with an amount of your choice. Please note that it is not
possible to buy a gift voucher for a specific overnight stay, as prices vary depending on the
period and occupancy.

If you have booked directly with us, you can change or cancel your reservation free of charge
up to 14 days before arrival. We only accept changes and cancellations by e-mail.

For bookings made through OTAs, you can make changes or cancellations according to the
cancellation policy stated on the OTA’s booking confirmation. Please note that changes or
cancellations can only be made through the channel you used to make your reservation.

Our Best Rate Guarantee is our promise that the room rate you find on our website is the
lowest available rate for that room anywhere online.

For a prepaid, non-refundable reservation, the full stay will be debited from the specified
credit card at the time of booking. This reservation cannot be changed or cancelled..

Regrettably, we do not provide a discount for single occupancy in our rooms. Our room rates are fixed and do not vary based on the number of occupants. Furthermore, the cost of breakfast is incorporated into the room rate and cannot be excluded even if you opt for room-only accommodation or decide not to have breakfast.

Yes, from 1 January 2024, the municipality of Knokke-Heist will introduce city tax. This
means there will be a tax charged of 1,5 € per person per night.

For both online and direct reservations, we always require a credit card as a guarantee. If
you do not have a credit card, it is still possible to make a reservation by making a
prepayment via a Europabank payment link within 24 hours of making the reservation.
Please note that if we have not received a valid credit card or prepayment, we cannot
confirm the reservation and it will be automatically cancelled.

Yes, according to the latest European legislation (PSD2), it is necessary to verify the specified
credit card. This is a security measure to confirm that the specified credit card is indeed
yours.

A pre-authorisation means that the amount pre-authorised on your valid credit card is not
an actual payment, but a temporary reservation as a guarantee for your stay.

No, it is not mandatory, but it can significantly expedite the check-in process. Therefore, we
recommend checking in online. Additionally, you can check in online for all individuals in
your party. If preferred, you can still check in upon arrival at the hotel.

Yes, presenting a valid identification document for each guest, such as an identity card or
passport, is mandatory during check-in. This is because we are legally required to register
the information of every guest during their stay. For Dutch guests, it is not possible to checkin
with a driver’s license, as it is not a valid identification document abroad.

The rooms are available from 15h00

Check-in is possible until 21h00. If you plan to arrive later, we kindly request you to inform
us by phone at least 24 hours prior to your arrival.

The rooms should be vacated by 11h00 at the latest.

Certainly, we are pleased to offer the service of temporarily storing your luggage. However,
we want to emphasize that we are not responsible for theft or damage of the stored
luggage.

During busy periods, it is possible that we may not be able to accommodate these requests.
This is because we need to prepare the rooms for incoming guests and ensure they are
cleaned and ready for check-in. if you would like to arrive earlier of depart later, please let us
know in advance, and we will do our best to accommodate your request based on
availability. Please note that additional charges may apply for these services, and the final
decision rests with the hotel.

Yes, after checking in, you must always carry your key card with you. This gives you access to your room and the night door, and if you use the parking garage and bicycle storage, you will also need the key card for that. Therefore, it is important to keep your key card with you to have access to the various facilities in the hotel.

For standard rates, you must always provide a valid credit card in advance for a preauthorisation
(guarantee). At the time of departure, you can choose the method of
payment.
For non-refundable prepaid fares, the amount is already charged to the credit card specified
at the time of booking and payment is not possible on site.

We accept various payment methods, including cash, Bancontact, Visa, Mastercard,
Electronic Eco-Cheques and Consumption Cheques, Younight Vouchers and Flanders
Vakantieland Cheques.
If you do not have a credit card while booking, you can also pay via a payment link from
Europabank.

If you wish to receive an invoice for your stay, please inform us during check-in or check-out
and provide your invoice details. If you still want to receive an invoice after your stay, please
contact us. We will send you an invoice by e-mail with the necessary details.

If you have forgotten something during your stay, please contact reception. If the found item
is recovered, you have the option of picking it up yourself or having it sent to your home
address for a fee.

If you want a specific room (number), you can indicate your preference when booking.
Although we cannot guarantee that you will get your preferred room, we will do our best to
meet your request, depending on availability at the time of your stay (arrival date).

Superior rooms are located on the ground floor, while standard rooms, small standard room,
family rooms and junior suite are on the first floor.

Hotel St Pol offers a wide range of rooms including:
• Superior rooms with terrace and views of the flower garden
• Standard rooms
• Junior Suite with balcony
• Small Standard room with a small bathroom
• Standard family room with bathroom and shower
• Superior family room with two bathrooms; one with shower and one with bath and
sliding door.

Room types equipped with a minibar are the superior rooms, family rooms and the junior
suite. There is a vendinmachine on site.

Yes, our superior rooms are wheelchair accessible. However, it is important to mention that
we have no special facilities for disabled people, who need to be quite mobile. We therefore
recommend that you contact us in advance.

In line with our eco-friendly policy, air conditioning is not available in our hotel.

Yes, there is a Nespresso machine in each room that allows you to make coffee and tea.

Our superior rooms offer the possibility of providing twin beds, at an additional cost of
€15.00. Please make sure to indicate this preference when making your reservation. Please
note that it is no longer possible to request this at check-in. Therefore, it is important to
mention this prior to your stay.

Yes, we can provide a cot in our superior rooms, superior family room or junior suite, at an
additional cost of 10€ per night. Please indicate this when making your reservation. Please
note that we can no longer provide this at check-in.

In order not to limit the available space and comfort in the room, we do not put extra beds
in our rooms. If you are travelling with children, we therefore recommend you choose one of
our family rooms.

In order not to limit the space and comfort available in the room, we do not provide extra
beds in our rooms. We recommend booking an extra room to ensure sufficient space and
comfort.

Our family rooms are suitable for 2 adults and 2 children (-16 years old). If you are travelling
with more than 2 adults, you should book multiple rooms. Please note that 4 adults are not
allowed in the family rooms

We value your safety and comfort. We therefore strongly recommend that you keep all your
valuables in your room safe during your stay. Please note that the management is not
responsible for any loss of personal belongings in the hotel.

Yes, these are available at reception if required.

Yes, all rooms are equipped with a hairdryer.

Yes, our delicious breakfast buffet is included in the room rate.

Breakfast is served every day between 8am and 10.30am.
You can enjoy our extensive breakfast buffet within this time period.

Yes, you can always inform us in advance if you are gluten intolerant, for example, and this
will be taken into account as much as possible. We have a list of food allergens and you can
always contact our staff to pass this on and make further arrangements

Yes, this is possible. If you are not a guest at our hotel, you can reserve breakfast based on
availability. We ask you to book at least a few days in advance, by phone or e-mail.

Yes, the hotel offers an enclosed private car park for guests for a fee of 12.50€ per night per
vehicle.

Yes, that is possible. You can park your car from 8:00 AM on the day of arrival until 10:00 PM on the day of departure.

Yes, there is public parking in front of the hotel, but please note that charges apply during
weekends, Flemish school holidays and public holidays.

Yes, there are 2 charging stations available for electric vehicles in the enclosed private car
park.

Yes, the hotel has a free covered bike shed located in the car park and equipped with
charging points for electric bikes.

Yes, we offer city bikes and electric bikes for rent between February and November
depending on availability. We apply the principle of ‘first come, first served’ which means
that bikes cannot be reserved.

Yes, the hotels is equipped with WiFi, both in the hotel rooms and common areas.

Unfortunately, pets are not allowed in the hotel, except recognised assistance dogs with the
necessary legal documents.

No, there is no lift available in the hotel. The hotel has only one floor and it is easily
accessible by stairs.

We are sorry, but our hotel does not have a swimming pool. We can definitely recommend a
visit to the municipal swimming pool Sportoase. This pool offers facilities for young and old
and is a great option for guests who want to enjoy a refreshing swim.

Yes, you can download notre.guide/stpol to plan your stay in advance. Here you will find all
information about the hotel, restaurant options and the surrounding area.

The hotel is located at the edge of the Zwin dunes and polders, between cycle junctions 4
and 45, in a quiet residential area of the Zoute, a short distance from the sea, boutiques and
restaurants.

The hotel can be reached by train, tram and bus. There is a line 12 bus stop next to the hotel.

Yes, you can buy tickets for the bus at reception.

Several restaurants are located just 100 metres away on foot. During your stay, we will be
happy to help you with suggestions and recommendations for places to eat in the area.

Although we are always ready to advise our guests and can provide them with the
restaurant’s phone number, for privacy reasons we cannot make reservations on behalf of
guests. This is because some restaurants may ask for a phone number or credit card as a
guarantee of the reservation

At Hotel St Pol, we strive to make your stay as pleasant as possible. In the unlikely event that
something did not go to plan, or you have suggestions for improving our service, we would
like to hear from you. You can e-mail your complaints or comments to info@hotelstpol.be.
We will take your feedback seriously and try to provide an appropriate solution.