FREQUENTLY ASKED QUESTIONS

On this page you will find the questions we regularly receive from our guests.

Don’t see your question listed? Then contact us by phone:

+32 50 60 15 21 or send an email to info@hotelstpol.be

No results found.

01: BOOK – CANCEL - MODIFY

Which ways can I make a reservation?

There are three ways to make a reservation: via our website, by e-mail or by phone. If you
book directly, we offer the best price and cancellation conditions.

Was this helpful?
186
Is there a minimum age requirement to make a reservation and stay at the hotel?

We regret to say that it is not possible for guests under the age of 18 to book a room and
stay at our hotel without the presence of someone over 18 years old.

Was this helpful?
165
In what way can I use a voucher or gift certificate when making a reservation?

You can only redeem your voucher or gift card when making direct reservations with the
standard rates. It is not possible to use your voucher or gift card when making prepaid
reservations and reservations through OTAs (Booking, Expedia, etc.). At check-out, you must
hand over your voucher or gift certificate as a means of payment

Was this helpful?
181
Can I buy a gift voucher at Hotel St. Pol?

Absolutely! You can easily buy a gift voucher online at https://ibe.younight.com/hotel-st.-pol.
The gift voucher can be recharged with an amount of your choice. Please note that it is not
possible to buy a gift voucher for a specific overnight stay, as prices vary depending on the
period and occupancy.

Was this helpful?
181
How can I modify or cancel a direct reservation?

If you have booked directly with us, you can change or cancel your reservation free of charge
up to 14 days before arrival. We only accept changes and cancellations by e-mail.

Was this helpful?
175
In what way can I change or cancel a reservation made through OTAs (Booking, Expedia, etc.)?

For bookings made through OTAs, you can make changes or cancellations according to the
cancellation policy stated on the OTA’s booking confirmation. Please note that changes or
cancellations can only be made through the channel you used to make your reservation.

Was this helpful?
177

02: RATES

What does the Best Rate Guarantee mean?

Our Best Rate Guarantee is our promise that the room rate you find on our website is the
lowest available rate for that room anywhere online.

Was this helpful?
183
What does a prepaid reservation mean?

For a prepaid, non-refundable reservation, the full stay will be debited from the specified
credit card at the time of booking. This reservation cannot be changed or cancelled..

Was this helpful?
184
Is there a discount available if I only stay in a room?

Regrettably, we do not provide a discount for single occupancy in our rooms. Our room rates are fixed and do not vary based on the number of occupants. Furthermore, the cost of breakfast is incorporated into the room rate and cannot be excluded even if you opt for room-only accommodation or decide not to have breakfast.

Was this helpful?
167
Is there city tax in Knokke-Heist?

Yes, from 1 January 2024, the municipality of Knokke-Heist will introduce city tax. This
means there will be a tax charged of 1,5 € per person per night.

Was this helpful?
181

03: RESERVATION GUARANTEE

Is it possible to make a reservation without a credit card?

For both online and direct reservations, we always require a credit card as a guarantee. If
you do not have a credit card, it is still possible to make a reservation by making a
prepayment via a Europabank payment link within 24 hours of making the reservation.
Please note that if we have not received a valid credit card or prepayment, we cannot
confirm the reservation and it will be automatically cancelled.

Was this helpful?
176
Is it necessary to verify my credit card if I have received an e-mail with a verification request?

Yes, according to the latest European legislation (PSD2), it is necessary to verify the specified
credit card. This is a security measure to confirm that the specified credit card is indeed
yours.

Was this helpful?
175
What is meant by pre-authorisation?

A pre-authorisation means that the amount pre-authorised on your valid credit card is not
an actual payment, but a temporary reservation as a guarantee for your stay.

Was this helpful?
180

04: CHECK IN – CHECK OUT.

I received an email saying I can check in online. Is this mandatory?

No, it is not mandatory, but it can significantly expedite the check-in process. Therefore, we
recommend checking in online. Additionally, you can check in online for all individuals in
your party. If preferred, you can still check in upon arrival at the hotel.

Was this helpful?
175
Is an identity card or passport mandatory for check-in?

Yes, presenting a valid identification document for each guest, such as an identity card or
passport, is mandatory during check-in. This is because we are legally required to register
the information of every guest during their stay. For Dutch guests, it is not possible to checkin
with a driver’s license, as it is not a valid identification document abroad.

Was this helpful?
196
What is the availability of my room on the day of arrival?

The rooms are available from 15h00

Was this helpful?
171
Until what time is check-in possible?

Check-in is possible until 21h00. If you plan to arrive later, we kindly request you to inform
us by phone at least 24 hours prior to your arrival.

Was this helpful?
175
What is the check-out time on the day of departure?

The rooms should be vacated by 11h00 at the latest.

Was this helpful?
180
Can I leave my luggage temporarily before check-in of after check-out?

Certainly, we are pleased to offer the service of temporarily storing your luggage. However,
we want to emphasize that we are not responsible for theft or damage of the stored
luggage.

Was this helpful?
173
Can I request a late check-out of early arrival?

During busy periods, it is possible that we may not be able to accommodate these requests.
This is because we need to prepare the rooms for incoming guests and ensure they are
cleaned and ready for check-in. if you would like to arrive earlier of depart later, please let us
know in advance, and we will do our best to accommodate your request based on
availability. Please note that additional charges may apply for these services, and the final
decision rests with the hotel.

Was this helpful?
178
Do I need to have my key card with me at all times in the hotel?

Yes, after checking in, you must always carry your key card with you. This gives you access to your room and the night door, and if you use the parking garage and bicycle storage, you will also need the key card for that. Therefore, it is important to keep your key card with you to have access to the various facilities in the hotel.

Was this helpful?
176
Can I pay on-site?

For standard rates, you must always provide a valid credit card in advance for a preauthorisation
(guarantee). At the time of departure, you can choose the method of
payment.
For non-refundable prepaid fares, the amount is already charged to the credit card specified
at the time of booking and payment is not possible on site.

Was this helpful?
166
Which payment methods are accepted?

We accept various payment methods, including cash, Bancontact, Visa, Mastercard,
Electronic Eco-Cheques and Consumption Cheques, Younight Vouchers and Flanders
Vakantieland Cheques.
If you do not have a credit card while booking, you can also pay via a payment link from
Europabank.

Was this helpful?
183
How can I get an invoice for my stay?

If you wish to receive an invoice for your stay, please inform us during check-in or check-out
and provide your invoice details. If you still want to receive an invoice after your stay, please
contact us. We will send you an invoice by e-mail with the necessary details.

Was this helpful?
181
I forgot something in the room, can this be sent in?

If you have forgotten something during your stay, please contact reception. If the found item
is recovered, you have the option of picking it up yourself or having it sent to your home
address for a fee.

Was this helpful?
170

05: ROOMS

Is it possible to choose my room (number)?

If you want a specific room (number), you can indicate your preference when booking.
Although we cannot guarantee that you will get your preferred room, we will do our best to
meet your request, depending on availability at the time of your stay (arrival date).

Was this helpful?
180
On which floor are the different room types located?

Superior rooms are located on the ground floor, while standard rooms, small standard room,
family rooms and junior suite are on the first floor.

Was this helpful?
175
Which rooms can be booked at Hotel St Pol?

Hotel St Pol offers a wide range of rooms including:
• Superior rooms with terrace and views of the flower garden
• Standard rooms
• Junior Suite with balcony
• Small Standard room with a small bathroom
• Standard family room with bathroom and shower
• Superior family room with two bathrooms; one with shower and one with bath and
sliding door.

Was this helpful?
173
Which room types are equipped with a minibar?

Room types equipped with a minibar are the superior rooms, family rooms and the junior
suite. There is a vendinmachine on site.

Was this helpful?
169
Are there wheelchair-accessible rooms?

Yes, our superior rooms are wheelchair accessible. However, it is important to mention that
we have no special facilities for disabled people, who need to be quite mobile. We therefore
recommend that you contact us in advance.

Was this helpful?
179
Is there air conditioning available in the rooms?

In line with our eco-friendly policy, air conditioning is not available in our hotel.

Was this helpful?
175
Are coffee and tea making facilities available in the rooms?

Yes, there is a Nespresso machine in each room that allows you to make coffee and tea.

Was this helpful?
187
In which room type is it possible to provide twin beds?

Our superior rooms offer the possibility of providing twin beds, at an additional cost of
€15.00. Please make sure to indicate this preference when making your reservation. Please
note that it is no longer possible to request this at check-in. Therefore, it is important to
mention this prior to your stay.

Was this helpful?
170
Can a baby cot be provided in the rooms?

Yes, we can provide a cot in our superior rooms, superior family room or junior suite, at an
additional cost of 10€ per night. Please indicate this when making your reservation. Please
note that we can no longer provide this at check-in.

Was this helpful?
168
Can an extra bed for a child be provided in the rooms?

In order not to limit the available space and comfort in the room, we do not put extra beds
in our rooms. If you are travelling with children, we therefore recommend you choose one of
our family rooms.

Was this helpful?
170
Can an extra bed for an adult be provided in the rooms?

In order not to limit the space and comfort available in the room, we do not provide extra
beds in our rooms. We recommend booking an extra room to ensure sufficient space and
comfort.

Was this helpful?
172
For how many people are the family rooms intended?

Our family rooms are suitable for 2 adults and 2 children (-16 years old). If you are travelling
with more than 2 adults, you should book multiple rooms. Please note that 4 adults are not
allowed in the family rooms

Was this helpful?
173
Is there a safe in my room?

We value your safety and comfort. We therefore strongly recommend that you keep all your
valuables in your room safe during your stay. Please note that the management is not
responsible for any loss of personal belongings in the hotel.

Was this helpful?
174
Is an iron and ironing board available?

Yes, these are available at reception if required.

Was this helpful?
180
Is a hairdryer available?

Yes, all rooms are equipped with a hairdryer.

Was this helpful?
186

06: BREAKFAST

Is breakfast included in the price?

Yes, our delicious breakfast buffet is included in the room rate.

Was this helpful?
169
At what times is breakfast served?

Breakfast is served every day between 8am and 10.30am.
You can enjoy our extensive breakfast buffet within this time period.

Was this helpful?
176
Will my food allergy be taken into account at breakfast?

Yes, you can always inform us in advance if you are gluten intolerant, for example, and this
will be taken into account as much as possible. We have a list of food allergens and you can
always contact our staff to pass this on and make further arrangements

Was this helpful?
177
Can I book breakfast even if I am not a guest at the hotel?

Yes, this is possible. If you are not a guest at our hotel, you can reserve breakfast based on
availability. We ask you to book at least a few days in advance, by phone or e-mail.

Was this helpful?
167

07: PARKING

Can I safely park my car in a private lot near the hotel?

Yes, the hotel offers an enclosed private car park for guests for a fee of 12.50€ per night per
vehicle.

Was this helpful?
175
Can I leave my car in the car park before check-in and after check-out?

Yes, that is possible. You can park your car from 8:00 AM on the day of arrival until 10:00 PM on the day of departure.

Was this helpful?
178
Is public parking available at the hotel?

Yes, there is public parking in front of the hotel, but please note that charges apply during
weekends, Flemish school holidays and public holidays.

Was this helpful?
180
Is there the possibility of charging electric vehicles at the hotel?

Yes, there are 2 charging stations available for electric vehicles in the enclosed private car
park.

Was this helpful?
173

08: BICYCLES - BICYCLE PARKING

Is covered bicycle parking available at the hotel if we bring our own bikes?

Yes, the hotel has a free covered bike shed located in the car park and equipped with
charging points for electric bikes.

Was this helpful?
168
Is it possible to rent bikes during my stay?

Yes, we offer city bikes and electric bikes for rent between February and November
depending on availability. We apply the principle of ‘first come, first served’ which means
that bikes cannot be reserved.

Was this helpful?
171

09: FACILITIES.

Does the hotel have a WiFi network?

Yes, the hotels is equipped with WiFi, both in the hotel rooms and common areas.

Was this helpful?
178
Are pets allowed in the hotel?

Unfortunately, pets are not allowed in the hotel, except recognised assistance dogs with the
necessary legal documents.

Was this helpful?
170
Is there a lift in the hotel?

No, there is no lift available in the hotel. The hotel has only one floor and it is easily
accessible by stairs.

Was this helpful?
178
Does the hotel have a swimming pool?

We are sorry, but our hotel does not have a swimming pool. We can definitely recommend a
visit to the municipal swimming pool Sportoase. This pool offers facilities for young and old
and is a great option for guests who want to enjoy a refreshing swim.

Was this helpful?
180
Is a digital guide to the hotel available?

Yes, you can download notre.guide/stpol to plan your stay in advance. Here you will find all
information about the hotel, restaurant options and the surrounding area.

Was this helpful?
181

10: LOCATION.

Where is the hotel located in Knokke-Heist?

The hotel is located at the edge of the Zwin dunes and polders, between cycle junctions 4
and 45, in a quiet residential area of the Zoute, a short distance from the sea, boutiques and
restaurants.

Was this helpful?
176
How can I reach the hotel by public transport?

The hotel can be reached by train, tram and bus. There is a line 12 bus stop next to the hotel.

Was this helpful?
179
Do you offer tickets for public transport?

Yes, you can buy tickets for the bus at reception.

Was this helpful?
170
Are there any restaurants near the hotel within walking distance?

Several restaurants are located just 100 metres away on foot. During your stay, we will be
happy to help you with suggestions and recommendations for places to eat in the area.

Was this helpful?
171
Can the hotel make restaurant reservations?

Although we are always ready to advise our guests and can provide them with the
restaurant’s phone number, for privacy reasons we cannot make reservations on behalf of
guests. This is because some restaurants may ask for a phone number or credit card as a
guarantee of the reservation

Was this helpful?
166

11: COMPLAINTS OR COMMENTS

Where can I address my complaints or comments?

At Hotel St Pol, we strive to make your stay as pleasant as possible. In the unlikely event that
something did not go to plan, or you have suggestions for improving our service, we would
like to hear from you. You can e-mail your complaints or comments to info@hotelstpol.be.
We will take your feedback seriously and try to provide an appropriate solution.

Was this helpful?
173

Parking plan Knokke-Heist

Private Parking hotel St Pol:
Out of season: 12.50 euro / night stay.
Season: 12.50 euro / night stay.

Green zone
From 11 a.m. to 7 p.m. € 2,30 per hour, € 12.50 / day
Free outside weekends and school holidays!

Orange zone:
From 11 a.m. to 7 p.m. € 2.50/hour max. 4 hours.

To be paid all days.

Red zone:
From 11h to 19h max. 1 hour parking € 2,50/hour second hour is € 3,50/ hour. Max. 2 hours.
To be payed all days.

Do you park longer than the allowed time? Then you pay the retainer fee of €80 per day.

Underground parking :
Dumortierlaan Underneath the IJzerpark

Lippenslaan:
Under the Verweeplein

Kustlaan:
Under the minigolf

Keep in touch

1 + 1 = ?

Hotel St. Pol

Bronlaan 23
8300 Knokke-Heist
Belgïe

Contact

© 2019 Hotel St. Pol | Bronlaan 23 | 8300 Knokke-Heist | 050 60 15 21 | webdesign by Procor | GDPR