Is it necessary to verify my credit card if I have received an e-mail with a verification request?
Yes, according to the latest European legislation (PSD2), it is necessary to verify the specified
credit card. This is a security measure to confirm that the specified credit card is indeed
yours.
Is it possible to make a reservation without a credit card?
For both online and direct reservations, we always require a credit card as a guarantee. If
you do not have a credit card, it is still possible to make a reservation by making a
prepayment via a Mollie payment link within 24 hours of making…
Is there city tax in Knokke-Heist?
Yes, from 1 January 2024, the municipality of Knokke-Heist will introduce city tax. This
means there will be a tax charged of 2 € per person per night.
Is there a discount available if I only stay in a room?
Regrettably, we do not provide a discount for single occupancy in our rooms. Our room rates are fixed and do not vary based on the number of occupants. Furthermore, the cost of breakfast is incorporated into the room rate and cannot be excluded…
What does a prepaid reservation mean?
For a prepaid, non-refundable reservation, the full stay will be debited from the specified
credit card at the time of booking. This reservation cannot be changed or cancelled..
What does the Best Rate Guarantee mean?
Our Best Rate Guarantee is our promise that the room rate you find on our website is the
lowest available rate for that room anywhere online.
In what way can I change or cancel a reservation made through OTAs (Booking, Expedia, etc.)?
For bookings made through OTAs, you can make changes or cancellations according to the
cancellation policy stated on the OTA's booking confirmation. Please note that changes or
cancellations can only be made through the channel you used to…
How can I modify or cancel a direct reservation?
If you have booked directly with us, you can change or cancel your reservation free of charge
up to 14 days before arrival. We only accept changes and cancellations by e-mail.
Can I buy a gift voucher at Hotel St. Pol?
Absolutely! You can easily buy a gift voucher online at https://ibe.younight.com/hotel-st.-pol.
The gift voucher can be recharged with an amount of your choice. Please note that it is not
possible to buy a gift voucher for a specific overnight…
In what way can I use a voucher or gift certificate when making a reservation?
You can only redeem your voucher or gift card when making direct reservations with the
standard rates. It is not possible to use your voucher or gift card when making prepaid
reservations and reservations through OTAs (Booking, Expedia, etc.).…